Marketing

Today we made a speaking in pairs.  a call between a customer and a customer service clerk: ...

    CUSTOMER CALLS: Complaints | page 55 Today I'm writing a possible conversation between a recepcionist and a client who is calling to complain about an order they made. A : Good Morning! How can I help you? B : Hello. I want to make a complaint about an online order I made last week. A : Sorry, can you give me your name and your customer number? B : My name is Marta Gómez and my customer number is 0367 A : Marta Gómez. 0367. Is that correct? B : Yes. A : Ok. What is the problem? B : I ordered a package of ten socks and there are holes in most of them. A : Ok, I will put you through the Customer Services Department. Hold on a minute.

Hello! This is our niche market of school material for left handed people. This was just the first concept, we didn't have a name or a slogan yet.  Then we came up with Pretty Lefty Thing , and your slogan is: "Are you a lefty kid?". Then we recorded a video to promote our bussiness. It starts with a left handed kid struggling with cutting a paper with scissors for right handed people. Then, we presented a lot more problems the lefty kids face in their school years, like desks for right handed people or their arm always hitting their friend's. Then, we made a video for promoting our brand. I'm not putting it on here because I'm shy but it is uploaded on Moodle!

Hello! Today I have made a speaking with a classmate. We had to pretend we had to schedule a meeting. This is the speaking following the flow chart from page 45 ULISES : Good morning! MARTA : Good morning, how can I help you? ULISES : I’m organizing a meeting for Mr White. MARTA : On which day? ULISES : It would be on June 27th. MARTA : Ok, give me a moment while I check our agenda — I sorry, but we’re full the whole day. but we have space available on June 30th, would it suit you? ULISES : That’s fine. Would it be possible to start the meeting at two o’clock? MARTA : Yes, no problem. Where will it be taking place? ULISES : On the 5th floor conference room. MARTA : Ok, can you share the agenda beforehand? ULISES : Yes, I will share the details with all the attendees before the meeting starts. MARTA : Thank you so much.

On unites 7 and 8, there are three conversations related to business.  On the dialogue from page 35 , student A is asking student B to speak to Simon Green. A answers that Mr Green is not there, and offers the possibility to leave they a message. B says that they nees Mr Green to call them back, so A asks for B's name, phone number and company name.  On the dialogue from page 37 , student B calls student A because they want to speak to Jenny Gold, who works in the company student A stated when they first answered the call. Student A tries to put the call through but Jenny Gold is unavailable at the moment because she's out of town, so A offers B to leave her a message.  On the dialogue from page 41 , Student A greets a caller, student B, who is calling because they want to speak to Sam Raymond, the electrician. A says that Sam is worling at City Hospital, and asks what the problem is. B explains that there is a power cut in the factory they work...

 Hello! Today I have made two things. One is a mindmap with clothes, and the other is an online game with the same words. This is the mindmap:       And this is the online game. It's a crossword!        The words you have to look for:   Belt Boots Jacket Cardigan Coat Dress Gloves Hat Jacket Jumper Purse Scarf Shirt Shorts Tie Trainers Trousers