2.7 Receiving Customers Complaint

 

 Entra en vigor la nueva regulación de hojas de quejas y reclamaciones en Andalucía - Portavoz del Gobierno Andaluz

CUSTOMER CALLS: Complaints | page 55

Today I'm writing a possible conversation between a recepcionist and a client who is calling to complain about an order they made.

A: Good Morning! How can I help you?

B: Hello. I want to make a complaint about an online order I made last week.

A: Sorry, can you give me your name and your customer number?

B: My name is Marta Gómez and my customer number is 0367

A: Marta Gómez. 0367. Is that correct?

B: Yes.

A: Ok. What is the problem?

B: I ordered a package of ten socks and there are holes in most of them.

A: Ok, I will put you through the Customer Services Department. Hold on a minute.

Comments

Post a Comment

Popular posts from this blog

FAREWELL POST

Image
    THIS IS THE END MY FRIENDS The school year has come to an end. This is very sad ( ☺ ) because, though we still have another year left, we're not going to be studying English in the second year. We have had a very good time in classes with Aurora, especially at 8AM classes (my favorites). The sound of the speakings will forever be echoing in my brain. Now, I gotta go my own way.  
Read more

2.3 Clothes Mind Map

Image
 Hello! Today I have made two things. One is a mindmap with clothes, and the other is an online game with the same words. This is the mindmap:       And this is the online game. It's a crossword!        The words you have to look for:   Belt Boots Jacket Cardigan Coat Dress Gloves Hat Jacket Jumper Purse Scarf Shirt Shorts Tie Trainers Trousers
Read more

2.6 Niche Market | Pretty Lefty Thing

Image
Hello! This is our niche market of school material for left handed people. This was just the first concept, we didn't have a name or a slogan yet.  Then we came up with Pretty Lefty Thing , and your slogan is: "Are you a lefty kid?". Then we recorded a video to promote our bussiness. It starts with a left handed kid struggling with cutting a paper with scissors for right handed people. Then, we presented a lot more problems the lefty kids face in their school years, like desks for right handed people or their arm always hitting their friend's. Then, we made a video for promoting our brand. I'm not putting it on here because I'm shy but it is uploaded on Moodle!
Read more