2.8 Handling Customers Complaints

Tips to help room AC cool faster, reduce electricity bill

Today we made a speaking in pairs.  a call between a customer and a customer service clerk: This is the one I made:

Student B: Good morning, this is Magic Electrics customer service, how may I assist you today?

Student A: Hi, I am ME357 and I received my Air conditioner z18 yesterday, but it seems to have some defects. The cooling system doesn't work.

Student B: I'm sorry to hear that. Can you please provide me with your invoice number?

Student A: Sure, it's 007865.

Student B: Thank you. And can you please confirm the date when your warranty expires?

Student A: Yes, it's on 25th June 2025.

Student B: Thank you for that information. I'm sorry that you received a defective product. We would like to resolve this issue for you as soon as possible. Would you prefer a refund or a replacement unit?

Student A: I would like a replacement unit, please.

Student B: Understood. In order to arrange for a replacement unit, we will need to arrange for the return of the defective product. Would you be able to arrange for it to be shipped back to us, or would you like us to arrange for a pickup?

Student A: I would like you to arrange for a pickup, please.Student B: Noted. We apologize for any inconvenience caused, and we will ensure that the replacement unit is delivered to you as soon as possible. Is there anything else we can assist you with today?

Student A: No, that's all. Thank you.

Student B: Thank you for bringing this to our attention. We appreciate your business and hope to serve you better in the future.

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